Privacy Policy - Telysia
Information We Collect
Telysia is committed to protecting your privacy and ensuring the security of your personal information. We collect information necessary to provide you with our solar energy services.
Personal Information: We collect your name, email address, phone number, address, and property details to provide accurate solar consultations, quotes, and installation services.
Technical Information: When you visit our website, we automatically collect your IP address, browser type, and device information to enhance your browsing experience and improve our services.
Energy Consumption Data: To provide accurate solar system recommendations, we may collect information about your electricity consumption patterns and utility bills.
How We Use Your Information
Service Delivery: We use your information to provide solar consultations, system design, installation services, and ongoing maintenance support.
Communication: With your consent, we may send you information about our solar products, government schemes, maintenance reminders, and energy-saving tips.
Government Applications: We use your information to assist in applying for solar subsidies, net metering approvals, and other regulatory requirements.
Service Improvement: We analyze usage patterns to improve our and customer service experience.
Information Sharing
Telysia does not sell your personal information to third parties. We may share your information only in the following circumstances:
Government Authorities: For subsidy applications, net metering approvals, and regulatory compliance as required by law.
Service Partners: With trusted installation partners and equipment suppliers strictly for service delivery purposes.
Legal Requirements: When required by law, court order, or governmental regulations.
Data Security
We implement robust security measures including encryption, secure servers, and access controls to protect your personal and financial information. All payment transactions are processed through secure payment gateways.
Data Retention
We retain your personal information for as long as necessary to provide our services, comply with legal obligations (typically 7 years for financial records), and maintain system performance history for ongoing maintenance.
Your Rights
You have the right to:
- Access and review your personal information
- Request corrections to inaccurate data
- Opt-out of marketing communications
- Request deletion of your data (subject to legal requirements)
- Obtain a copy of your data in portable format
Cookies and Tracking
We use cookies to enhance your website experience, remember your preferences, and analyze site traffic. You can disable cookies through your browser settings, though this may affect website functionality.
Third-Party Links
Our website may contain links to government solar portals, payment gateways, and equipment manufacturers. We are not responsible for the privacy practices of these third-party websites.
Policy Updates
We may update this privacy policy to reflect changes in our practices or legal requirements. Continued use of our services after changes constitutes acceptance of the revised policy.
Last updated: December 31, 2025